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3. Are you experiencing difficulty while trying to book?
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to the FAQ list
Here are some questions and answers to help you out
quickly.
I keep getting a credit card error whilst trying
to book, what do I do?
The EUROQUEST booking process is
completely automated and all credit card transactions are 100% secure. If
your credit card is generating a consistent error, verify that your card has
not expired. You may also contact the card issuer to confirm your monthly
spending limit has not been exceeded. Otherwise, we recommend you complete
the booking using a different credit card. For further assistance contact
our
Customer Care.
I want to book a vacation package, how can I do
this?
EUROQUEST offers bookings for air, cars or hotels. We
specialize in small independent sightseeing tours, excursions, attractions
and events in over 600 destinations worldwide. For other travel information,
or for help in planning an all-inclusive vacation, we recommend you contact our friendly agents or your local
licensed travel agent by email as followed:
Groups (over 10 travelers),
Click here
Independent Travel Arrangements:
Click here
Can I book Air / hotels / car rental through you?
EUROQUEST offers bookings for air, cars or hotels. We
specialize in small independent sightseeing tours, excursions, attractions
and events in over 600 destinations worldwide. For other travel information,
or for help in planning an all-inclusive vacation, we recommend you contact our friendly agents or your local
licensed travel agent by email as followed:
Groups (over 10 travelers),
Click here
Independent Travel Arrangements:
Click here
I cannot access my voucher link.
If you cannot access your voucher from the link provided,
firstly copy and paste the link into a fresh browser page and try again, or
forward the email with your voucher link to another email address and try to
print it through another browser. If this still does not work, please
contact EUROQUEST Customer Service with your booking details and we will
send you a new voucher link.
How to Copy and Paste
1.With your mouse, highlight the
ENTIRE web address as required
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window
where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the
web address
It has been 24 hours since I booked and I have
not received confirmation.
Confirmations sometimes take a little longer than 24
hours, especially over weekends and holidays. EUROQUEST will do everything
possible to secure a confirmation. Please note that your credit card will
not be charged until your booking is confirmed.
I am travelling in a group - do you cater for
groups and/or have a group discount program?
EUROQUEST accepts a maximum of 9 passengers per booking at
one time. The travel services EUROQUEST offers are specialized for
independent travelers and small groups. We cannot guarantee that travelers
in a large group will be seated together. At this time we are unable to
offer any special group discounts.
We have more than 9 people in our party, how do I
book?
EUROQUEST supplies Schools, Universities
and other affinity groups worldwide, from 10 to 400 persons. For
discounts from 20 passes and over, contact our friendly agents by email as
followed:
Groups (over 10 travelers),
Click here
I'm not sure if my booking was processed, did you
get my booking request?
Please contact EUROQUEST Customer Service via email with
your booking details including the site you were booking on, the name of the
travel service, the name/s of the passenger/s and the date of travel. We
will check to see if we have received your booking request successfully and
will be in contact with you via email.
I'm getting errors / blank pages when I am trying
to book, what is the problem?
Errors can often occur as pages can be "cached". We
recommend you "refresh" or "reload" your pages and try again. If you are
still experiencing difficulty, please contact EUROQUEST Customer Service via
email with the details, including the site you are in, the exact error
message you are receiving as well as the page you are on.
I am receiving an error message
There could be many reasons for this. Please contact the
24/7 EUROQUEST Customer Service via email, with details of the site you are
on, the page you were on and the error message you received.
How do I copy and paste my voucher link?
If you are unsure how to copy and paste a website link,
here are 5 easy steps to help you:
1. With your mouse, highlight the
ENTIRE web address to be copied
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window
where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the
web address
I have not received a reply to my emails
Some email internet providers can mark general booking
emails such as those sent from EUROQUEST as "spam" - please check your spam
folder for previous email replies. If you have your spam filter set on the
highest ranking, only emails from senders in your address box will go into
your inbox. Any other emails (such as replies from internet sites you have
booked on) will go into a "spam" folder. These emails can sit in this folder
for up to 7 days and then your email system will automatically delete them.
Is my credit card safe?
EUROQUEST uses the Secure Sockets Layer ("SSL") supported
by Microsoft Internet Explorer and all other popular browsers. SSL encrypts
your personal information such as your password, address and telephone
number, and your credit card is available only to you and the credit card
companies. This encryption makes doing business on the Internet as secure as
making purchases by telephone.
Can't find what you need?
Click here to send the Customer
Care Team your specific request.
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