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1. Do you have a question related to this travel service?
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to the FAQ list
Here are some questions and answers to help you out
quickly.
What are the cancellation rules for these
bookings?
This information can be found in
either the Terms and Conditions
field on the brochure page, or at the bottom of most EUROQUEST pages, under
the link Terms and Conditions.
Simply click on the link Terms and Conditions
and read through the information to find the points you need. If you have a
confirmed booking, this information is also located at the bottom of your
EUROQUEST voucher.
Can I book over the telephone?
EUROQUEST is a complete online booking service therefore
does not offer a reservation service via the telephone. However, we offer 8
hour, 5 days a week customer service via email to support your booking
questions. EUROQUEST Customer Service guarantees turnaround within 48 hours
What hotels does this tour pick up from?
Hotel pick up points are either
listed on the brochure page, advised at confirmation time or you'll be
advised (on your printable travel voucher) to call the travel provider's
local telephone number 24 hours prior to confirm your hotel pick up details.
Relevant travel service provider details are located on your EUROQUEST
voucher under Important Information.
It is suggested that you attach the brochure page to the travel voucher so
that you have all the information at your fingertips upon arriving at the
destination.
What days does this tour operate?
The days of operation of every travel
service can be found on each brochure page under the heading Dates for tours, or Schedule for Theatre
tickets and shows. The times of departure or operation are also found on
these brochure pages under Location
for tours, or Schedule
for Theatre tickets and shows.
Can you check availability for me?
Availability differs depending on the
type of travel service booked. On each brochure page, under the heading
Additional Information
the first line indicates whether a product will be instantly confirmed to
you, and hence available, or if EUROQUEST has to check with its travel
service provider to receive confirmation within 24 hours. Availability
cannot be automatically checked prior to processing your reservation
request.
Are there different times of departure for this
tour?
The times of departure or operation
are found on the brochure pages under Location
for tours, or Schedule
for Theatre tickets and shows. The days of operation of every travel service
can be found on each brochure page under the heading Dates for tours, or Schedule for Theatre
tickets and shows. Please note that departure times are subject to change
and reconfirmation for any booked travel is required prior to departure.
I'm not staying in a hotel, what is the closest
pick up point? Do you pick up from private residences?
Most tour operators do not pick up
from private residences. You will need to provide the nearest major hotel to
where you are staying, and enter these details as the pick up in your
booking request. Alternatively you can make your way to the main departure
point listed on the brochure page under the heading Location.
Can I get dropped off after my tour to my hotel
or in the city?
This depends on the travel service provider and will need
to be asked directly to them on the day of the tour. Most travel service
providers can drop you to a major hotel or city location, depending on their
schedule on the day. You will need to check directly with them at the
destination, prior to or on the day of travel.
Where is the meeting point for my tour?
The meeting point for the beginning
of every travel service can be found on the brochure page, under the heading
Location. Extra
information may also be contained under the heading Additional Info on this
same page. If you need directions to this point, please contact the travel
service provider 24-48 hours prior to your confirmed departure date on the
numbers listed under the heading Important
Information on your EUROQUEST voucher.
Do I need a Visa or passport or are there any
special health requirements for this tour?
EUROQUEST does not offer advice or information on visas,
passports or health requirements. It is the responsibility of all travelers,
regardless of the passport they hold, to check with the appropriate
consulates to determine if any visas are needed. As these requirements are
subject to change without notice, it is recommended that foreign visa,
passport and health requirements are investigated prior to travel.
I am travelling in a group - do you cater for
groups and/or have a group discount program?
EUROQUEST supplies Schools, Universities
and other affinity groups worldwide, from 10 to 400 persons. For
discounts from 20 passes and over, contact our friendly agents by email as
followed:
Groups (over 10 travelers),
Click here
Does this operate on Christmas and Public
Holidays?
This information can be found on the
product brochure pages under the heading Dates
for tours, or Schedules
for theatre and show tickets. Please note that Public Holidays vary
throughout many destinations where we offer travel services. Some travel
service providers may decide at short notice not to operate on certain
Public Holidays. This will be advised at booking if applicable.
Can I book this when I get there?
EUROQUEST products can only be booked online. It is
recommended you pre book your travel service to avoid disappointment as many
of the EUROQUEST tours and products are popular, and can be sold out early.
If you wish to wait and book at the destination, you will need to contact a
local travel service provider once at that destination.
What languages are available for this tour?
The majority of the tours and
services provided by EUROQUEST are available in English only. If another
language is available, this will be mentioned in the Additional Info section on
the brochure page.
Are there any discounts for Military Personnel,
AAA or other groups?
Unfortunately, EUROQUEST cannot offer
any discounts other than those stated on the brochure page under the heading
Pricing. Further
discounting for groups such as Military Personnel, AAA, NRMA etc. is unable
to be offered at this time.
Can you send me a brochure?
Our brochure pages are electronic and are only displayed
on the web. You should find all the information you need about your desired
travel product on these brochure pages. If there are other details you would
like to know that are not specified anywhere on these pages, please contact
the EUROQUEST Customer Service team via email.
I would like a quote for a travel product
You can receive a quote for any
EUROQUEST products online at any time that suits you. Simple follow the
instructions to book,
enter the dates you desire to travel, the number of people required, and you
will receive a live quote for that product. If the quote is acceptable,
please proceed online to book. All quotes given online are current and up to
date.
How far in advance can I book?
Over 98% of travel products available through EUROQUEST
have pricing tables on the brochure pages, which indicate how far in advance
a travel product can be booked at that time. If the date you want is outside
this range, please bookmark the brochure page, as product updates occur
every week. Some product is only updated once a year when new season prices
are determined by each travel product provider. If you cannot find the
information you require on the brochure pages, please contact the EUROQUEST
Customer Service Team via email.
I don't know what date I'm traveling yet, can I
book a product and leave it open dated?
The majority of travel services provided by EUROQUEST must
have a pre booked date designated in order for the travel supplier to cater
for passengers. Exceptions to this are attraction passes, hop on/hop off
buses and certain trolley tours.
Are there discounts for booking more than one
tour?
EUROQUEST uses the services of over 700 travel providers
worldwide and each booking is made separately with each travel provider.
Therefore, EUROQUEST cannot offer discounts for multiple bookings.
Can you tell me what hotels are close to the
departure point?
If you require information about services outside of what
is provided for by EUROQUEST (such as hotel accommodation near the departure
point for a tour), we advise that you contact your local licensed travel
agent, or the local tourist bureau for that destination. Tourist bureaus
more often than not have a website and this can be found by entering
keywords into your computer browser and searching.
I'd like a customized tour for myself and/or my
group
EUROQUEST offers a wide range of individual tours, events
and attractions, we can also arrange customized tours. If you require
something a little different or for help in planning an all-inclusive
vacation, we recommend you contact our friendly agents or your local
licensed travel agent by email as followed:
Groups (over 10 travelers),
Click here
Independent Travel Arrangements:
Click here
Does this tour pick up from the airport?
Most day tours and sightseeing tours
do not offer airport pick ups. Most city airports are located well away from
the city centre and tour operators cannot offer a pick up service from these
areas. If a tour does offer airport pick ups, this information will be
listed on the brochure page under the heading
Additional Info or
Airport Transfers. If there is no information
listed, the tour does not pick up from the airport. You will need to
nominate a pick up hotel you can get to, or alternatively, you will need to
make your way to the main departure point listed on the brochure page under
the heading Location.
I have not received a reply to my emails
Some email internet providers can mark general booking
emails such as those sent from EUROQUEST as "spam" - please check your spam
folder for previous email replies. If you have your spam filter set on the
highest ranking, only emails from senders in your address box will go into
your inbox. Any other emails (such as replies from internet sites you have
booked on) will go into a "spam" folder. These emails can sit in this folder
for up to 7 days and then your email system will automatically delete them.
When do I receive confirmation of my booking?
The confirmation process depends upon
the booking conditions. These are explained in the Additional Information
field, located on the brochure page. Most tours are confirmed at time of
booking, however others will be advised to you within 24 hours. If
confirmation or otherwise is not received within 24 hours, please contact
EUROQUEST Customer Service for further assistance.
Can't find what you need?
Click here to send the Customer
Care Team your specific request.
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